Who we are

Suggested text: Our website address is: https://nextdayneedles.co.uk.

Comments

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An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

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Cookies

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If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

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These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

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How long we retain your data

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For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

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Where your data is sent

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Privacy Policy

NextDay Needles is committed to processing personal data transparently, responsibly and in accordance with UK GDPR and applicable data protection legislation.

• We use information collected during the ordering process to fulfil your order, create and manage your account, provide customer service and, where appropriate, for future direct marketing.
• Where applicable, our lawful basis for processing personal data for direct marketing is legitimate interests.
• We take steps to minimise the risk of harm or distress arising from direct marketing and make unsubscribing or managing your preferences simple and accessible.
• Marketing communications will generally relate to previous purchases, similar products and services, or information we reasonably believe may be relevant to you.
• We may use personal data for profiling and analytical purposes and may use limited automated systems to assist with marketing decisions.
• We are committed to collecting and processing only the personal data reasonably necessary to fulfil orders, operate our website and conduct our business.
• Appropriate technical and organisational security measures are used to protect personal data.
• We will not sell your personal information to other companies for their own marketing purposes.
• Where third parties process personal data on our behalf, we take reasonable steps to use reputable and appropriate service providers.
• We respect the fundamental rights and freedoms of individuals whose personal data we process.
• Personal data may also be processed for fraud prevention and security purposes.
• We may contact you regarding an incomplete or abandoned shopping basket.

1) NextDay Needles & Your Data

Thank you for choosing to purchase from NextDay Needles.

We value the trust of our customers and aim to respect your privacy whenever you use our website or make a transaction with us.

This Privacy Policy explains what personal data we collect, how and why we use it, how it is protected, and the rights you have regarding your personal information.

2) What Data Do We Collect?

To process orders and provide our services, we may collect certain personal and business information when you make a purchase or interact with our website.

This may include:

• Your title
• Your name
• Your company name, where applicable
• Your delivery address
• Your billing address
• Payment information
• Your email address
• Your telephone number
• Browsing and shopping activity

We do not directly retain complete payment card details where transactions are processed securely by our payment providers.

3) How We Use Your Data

We primarily use your personal information to:

1. Keep you informed about the status of your order.
2. Fulfil and deliver your order.
3. Contact you if there is a query or problem relating to your order.
4. Contact you regarding product or website reviews where appropriate.
5. Verify your identity and perform security or fraud-prevention checks where necessary.
6. Respond to customer-service enquiries.
7. Create and maintain your website account.
8. Provide website functionality and associated services.
9. Operate reward or loyalty schemes where available.
10. Contact you regarding an incomplete shopping basket where you have entered information but have not completed your purchase.

Payments

Information required to complete and authorise payments may be shared securely with the relevant payment provider used for your transaction.

These providers process information for purposes including payment authorisation, transaction processing, security and fraud prevention.

NextDay Needles does not store complete payment card details on its own systems.

Cookies

Cookies are small text files stored on your device when you visit a website. They allow websites to remember certain information between pages and visits.

NextDay Needles may use cookies to:

• Ensure the website operates correctly.
• Maintain shopping sessions and baskets.
• Understand how visitors use our website.
• Improve website performance and usability.
• Provide relevant website functionality.
• Measure advertising and marketing performance.
• Present more relevant content and advertising.

We may collect information concerning your device, browser, operating system, approximate location, pages visited and interactions with our website.

We may use analytics and advertising providers such as Google, Microsoft or Meta to help us understand website performance and measure or deliver advertising.

Where appropriate, hashed information such as an email address or telephone number may be provided to advertising platforms for measurement or personalised advertising purposes.

You can control or disable cookies through your browser or the cookie controls provided on our website. Disabling certain cookies may affect website functionality.

4) Direct Marketing

a) Legitimate Interests

Where permitted by law, we may rely upon legitimate interests as a lawful basis for certain direct-marketing activities.

We may process personal information to market similar or relevant products and services from NextDay Needles unless you have opted out or subsequently unsubscribe.

We recognise your right to object to direct marketing and aim to make it straightforward to manage your preferences.

We consider the interests of NextDay Needles alongside the rights and reasonable expectations of our customers when determining whether legitimate interests are an appropriate basis for processing.

Further information regarding our legitimate-interest assessment can be provided upon request.

b) Profiling

To improve our marketing and customer experience, we may use information concerning previous purchases and interactions with our website to understand which products, services or communications may be relevant to customers.

Where third-party providers assist us with profiling or analysis, we take reasonable steps to ensure they are reputable and process information appropriately.

We may also use automated systems to make limited decisions relating to marketing based upon previous purchasing or browsing activity.

Marketing emails sent as a result of this activity will provide an appropriate method of unsubscribing.

c) What You May Receive

We take the privacy of your personal information seriously.

We will not sell your personal details to unrelated companies for their own direct-marketing purposes.

Unless you have opted out or unsubscribed, we may use information supplied to us to provide relevant offers, product information or promotional communications relating to NextDay Needles.

Depending upon the information you have provided, we may contact you by:

1. Email
2. Post
3. Telephone

We may also contact you regarding an incomplete shopping basket.

Marketing emails will provide an unsubscribe option where required.

If you wish to opt out of marketing communications, you can contact:

info@nextdayneedles.co.uk

d) Alternative Delivery Addresses

Some customers may place an order using one billing address while requesting delivery to another address.

Where necessary, we process both billing and delivery information to fulfil the order, prevent fraud and maintain appropriate transaction records.

If marketing communications are sent to an individual associated with an order, that individual can unsubscribe or manage their preferences using the methods described within this Privacy Policy.

e) Prospect Data

Where permitted by applicable law, NextDay Needles may occasionally obtain business contact information from reputable data providers for legitimate business-to-business marketing purposes.

Where we do so, we take reasonable steps to ensure that:

• The provider has obtained and processed the information lawfully.
• The information is relevant to our business activities.
• Appropriate consent or another valid lawful basis exists where required.
• Individuals are provided with an appropriate method of opting out of future communications.

Prospect information may include:

• Name
• Company name
• Job title
• Company address
• Business email address
• Business telephone number

We may contact relevant business prospects by email, post or telephone where legally permitted.

5) Data Retention & Security

When you place an order, contact us, request information or otherwise interact with NextDay Needles, relevant details may be stored securely within our website, order-management systems and other business systems.

We use reasonable technical and organisational security measures designed to protect customer personal data.

Where third-party hosting, cloud storage or other technology providers are used, we seek to use reputable providers with appropriate security measures.

We do not store complete payment card information on our own servers.

General Retention Periods

NextDay Needles retains personal data for as long as reasonably necessary for the purposes for which it was collected.

The appropriate retention period may depend upon why the information is held, including:

• Order fulfilment
• Customer service
• Accounting and taxation requirements
• Fraud prevention
• Legal or regulatory obligations
• Dispute resolution
• Marketing preferences
• Business analysis

Where information is no longer reasonably required, we may delete, anonymise or otherwise securely dispose of it, subject to applicable legal and regulatory requirements.

During the Retention Period

Information retained may include:

• Title
• Name
• Company name
• Delivery address
• Billing address
• Email address
• Telephone number
• Browsing and shopping activities

We may use retained information for customer service, fraud prevention, commercial analysis and, where legally permitted, direct marketing.

Customers may unsubscribe from marketing communications at any time.

Unsubscribing from marketing does not necessarily require us to delete all information relating to the customer. Certain information may continue to be retained where required for order records, accounting, legal compliance, fraud prevention or to ensure that marketing preferences are respected.

Data Minimisation

NextDay Needles aims to collect only the personal information reasonably necessary to operate our business, process transactions, fulfil orders, provide customer service and conduct lawful marketing activities.

We do not intentionally collect unnecessary personal information.

6) Managing Your Personal Data and How It Is Processed

You have rights regarding the way your personal information is used and processed.

Depending upon the circumstances and applicable data-protection legislation, these may include:

• The right to be informed about how your information is processed.
• The right to access personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your information in certain circumstances.
• The right to restrict processing in certain circumstances.
• The right to object to certain processing.
• The right to object to direct marketing.
• Rights relating to data portability where applicable.
• Rights relating to certain automated decision-making activities.

Your Right to Object to Marketing

We do not want to send marketing communications to customers who do not wish to receive them.

You can unsubscribe from email marketing by following the unsubscribe link contained within applicable marketing emails.

Alternatively, you can email:

info@nextdayneedles.co.uk

with “NO MARKETING” in the subject line.

Where your website account provides marketing-preference controls, you may also be able to manage your preferences through the My Account section.

Contacting NextDay Needles

If you have any questions about this Privacy Policy, would like information about the personal data we hold about you, or wish to exercise your data-protection rights, please contact:

NextDay Needles
Email: info@nextdayneedles.co.uk

We will endeavour to respond to legitimate data-protection requests within the timeframes required by applicable law.

Changes to This Privacy Policy

NextDay Needles may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal and regulatory requirements.

The latest version will be made available through our website.